Returns and Exchanges

RETURNS:

Due to the nature of our exclusive items, we offer refunds only if you received a defective item. In such case the refund request must be filed upon receipt of item. To be eligible for a return, your item must be unused and placed in its original packaging.

Ocelle Jewelry reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping and handling charges. Refunds will be issued using the same type of payment used in the original purchase. Returned items that will arrive at Ocelle Jewelry not in their original condition, not in their original package or with missing parts for reasons not due to our fault, will not be refundable.

Gift Cards are  non-returnable items!

Approved returns must be mailed to:

Ocelle Jewelry Returns

923 NE Woods Chapel Rd, #503

Lee's Summit, Missouri 64064 USA


EXCHANGES:

Fortunately, it almost never happens. But if you feel unhappy with your new item, we will be willing to exchange it for you with another item you may like. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear.  In no event will Ocelle Jewelry be obligated to accept the exchange of merchandise that has been damaged through the customer’s actions or omissions. Damage occurring during return shipment will be the responsibility of the customer.  The item must be unused and in its original packaging.

For exchanges, please send us an email to info@ocellejewelry.com or fill out our contact page

Approved exchanges must be mail to:

Ocelle Jewelry Exchanges

923 NE Woods Chapel Rd, #503

Lee's Summit, Missouri 64064 USA

 

RETURNS AND EXCHANGE SHIPPING:

All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment. Shipping costs are non-refundable.

The time it will take to receive the exchanged product will depend on your location and on the postal service. If you are shipping an item over $50, we recommend using an insured mail with a delivery confirmation to track the delivery status of your package.


REFUND PROCESSING TIME:

Once we receive the returned item we will inspect it and send you a confirmation email. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, please check with your bank or credit card company. Depending on the merchant, it may take some time before your refund is officially posted. If you re-checked and still didn’t receive your refund, please contact us at info@ocellejewelry.com.